Plan with confidence
Terms and conditions
These are the booking conditions for every charter with Cancun Yacht. If anything here is unclear, ask our team before you confirm.
Booking and payment
Most of our boats belong to our own fleet. For those, no deposit is required: you pay on the day of departure, in cash or by card. Some boats need a deposit or a confirmation of attendance to hold the date. The boat page tells you which applies before you book.
Cancellations
You can cancel at no cost up to 24 hours before departure. Cancellations inside 24 hours, or a no-show on a boat that required a deposit, forfeit that deposit. Boats from our own fleet carry no cancellation charge.
Weather
If the captain or the port authority decides conditions are not safe to sail, your charter is rescheduled to another date that works for you. The decision is made on the day and is never yours to absorb.
Dock fee
A dock fee of $14 USD per person is paid separately at the marina. It is not part of the charter price and is not collected by us.
Crew gratuity
Gratuity is not included in the charter price. 10 to 15% is customary and goes directly to the captain and crew.
Guest count
Each boat lists the number of guests included and its maximum. Where an additional guest is allowed above the included count, the charge is shown on that boat's page. Children count as guests.
Families and children
Children are welcome on every boat in the fleet. Life jackets in children's sizes are available on request when you book, so tell us the ages of the group in advance.
What is included
Every charter includes the boat, captain and crew, bottled water and ice. Soft drinks, alcohol and food are not included as standard. The rest of what is on board — cabins, bathrooms, air conditioning, sound system, snorkelling gear — is listed on each boat's page.
Extra services
We arrange these ourselves, booked in advance and charged separately: catering and food on board, drinks and bar service, photography, jet ski rental and ground transport. Tell us what you want when you request your date and we will quote it with the charter.
Boat substitution
If your boat becomes unavailable for reasons outside our control, we may substitute an equivalent vessel of the same model and capacity. You will be notified before departure.
Departure point
We do not sail from one single marina. The departure point depends on the boat: size and draft decide where each vessel is berthed. Most of our fleet leaves from Marina Sunset Lagoon or Marina Puesta del Sol in the Cancún Hotel Zone. Other boats leave from Puerto Cancún, Marina Aquatours, Marina Margarita, Marina Nautilus, Playa Las Perlas, Hacienda del Mar, Marina Fish Fritanga, V&V Marina, Marina Flamingos in Puerto Juárez, or Costa Mujeres. Your booking confirmation states the exact marina, its address and your boarding time. Check in 30 minutes before your departure time, on every boat in the fleet.
Frequently asked
Do I need to pay a deposit to rent a yacht in Cancun?
Not on our own fleet: you pay on the day of departure, in cash or by card. Some boats require a deposit or a confirmation of attendance to hold the date; the boat page says which.
Can I cancel my Cancun yacht charter?
Yes, at no cost up to 24 hours before departure. Inside 24 hours, any deposit paid is forfeited.
What happens if the weather is bad?
The charter is rescheduled to another date. You do not lose the booking.
Is the dock fee included in the price?
No. It is paid separately at the marina: $14 USD per person.
Which marina does my Cancun yacht charter leave from?
It depends on the boat. Most of our fleet departs from Marina Sunset Lagoon or Marina Puesta del Sol in the Cancún Hotel Zone; other boats are berthed at Puerto Cancún, Marina Aquatours, Marina Margarita, Marina Nautilus, Playa Las Perlas, Hacienda del Mar, Marina Fish Fritanga, V&V Marina, Marina Flamingos in Puerto Juárez or Costa Mujeres. We confirm the exact marina, address and boarding time when we confirm your date — ask us before you book if you need a specific one.
Can children come on board?
Yes. Families are welcome on every boat, and children's life jackets are available if you tell us the ages when booking.
Can we order food and drinks on board?
Yes. We arrange catering, drinks and bar service directly, booked in advance and charged separately. Bottled water and ice are included on every charter; soft drinks, alcohol and food are not included as standard.
What extras can you arrange?
Catering and food on board, drinks and bar service, photography, jet ski rental and ground transport. All are booked in advance and quoted with the charter.